Additionally, if you click the "Support" link, you're simply redirected to the same "Contact Us" page. The page doesn't provide a customer service number. At the top of the contact page, you'll be asked to pick from five categories:įrom there, you'll be asked to provide your first and last name, email address, phone number (optional), subject, and a message detailing your reason for contacting them. However, if you would like to try and reach someone in the customer service department, Blue Acorn does have a "Contact Us" page. How You Can Solve Your Issue With Blue AcornĬonsidering the difficulty faced by not only customers but also consumer protection agencies in receiving a response from Blue Acorn, it's highly unlikely anyone attempting to contact its customer service department will fare any better. As of the date written, Blue Acorn is under investigation by the federal government for possibly facilitating fraud. Due to the mounting legal problems this company is facing, one shouldn't expect it to start operating in customers' best interest at this point. In total, the BBB received nearly 900 complaints in just 12 months. Again, most of the complaints to Blue Acorn's customer service either met with generic automated responses or went unanswered. Other customers were approved for Paycheck Protection Program (PPP) loans but then denied once the government found out that Blue Acorn was involved. As of June 21, 2021, Blue Acorn hasn't responded to the BBB's inquiry, essentially leaving it hanging just like it has many of its customers.Īs late as November 2021, Blue Acorn customers were still complaining that not only were Blue Acorn loans not being accepted by most banks, but its customer service failed to respond. The BBB reported that due to a large volume of negative customer reviews, incoming complaints, and numerous "scam tracker" inquiries, the private consumer protection agency sent a "Business Practice Inquiry" to Blue Acorn via email. If you're a customer trying to contact Blue Acorn's customer service department with no luck, you're not alone. According to the Better Business Bureau (BBB), Blue Acorn ".has a pattern of complaints concerning the business failing to disperse funds in a timely manner once an application is approved, failing to provide status and updates of applications, and not responding at all or only providing generic responses to consumers' inquiries." The Better Business Bureau Issues an Alert for a 'Pattern of Complaint' Of course, Blue Acorn has disputed the report, stating that the UT report was done using flawed methodology. This was based on several indicators of fraud when analyzing Small Business Administration (SBA) data. In a report published by the University of Texas, its team flagged approximately 30% of PPP loans done through Blue Acorn as being suspicious. In only one year, Blue Acorn reportedly profited $1 billion from processing PPP loans for approximately 820,000 small business owners. What You Should Know About Blue Acornįounded in Scottsdale, Arizona, Blue Acorn (also spelled "Blueacorn") helped process more than $12 billion in Paycheck Protection Program loans, according to ABC affiliate channel 15 Phoenix. In fact, the average American will spend 43 days of their life on hold - that's a lot of time wasted.
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